Working in IT help desk support is often the first step in a rewarding tech career. You spend your days troubleshooting issues, assisting users, and ensuring smooth operations—but at some point, you may find yourself wondering, "What's next?" The good news is that IT support provides an excellent foundation for moving into more specialized and higher-paying roles. If you're ready to take your career to the next level, here’s how to make a successful transition from IT help desk to an advanced tech role.

• Identify Your Career Path
• Upskill with Certifications and Training
• Gain Hands-On Experience
• Network and Connect with Industry Professionals

Identify Your Career Path

The first step in moving forward is deciding where you want to go. IT support opens doors to multiple career paths, including:

• System Administration: Managing networks, servers, and IT infrastructure.
• Cybersecurity: Protecting systems from cyber threats and vulnerabilities.
• Cloud Computing: Working with cloud platforms like AWS, Azure, or Google Cloud.
• Networking: Specializing in routers, switches, and network security.
• Software Development: Transitioning into coding and application development.

Each of these paths requires different skill sets, so take the time to research what excites you the most.

Upskill with Certifications and Training

Certifications can be a game-changer when trying to move beyond IT help desk roles. Depending on your desired path, consider these certifications:

• For System Administration: CompTIA Server+, Microsoft Certified: Azure Administrator Associate
• For Cybersecurity: CompTIA Security+, CISSP, CEH (Certified Ethical Hacker)
• For Cloud Computing: AWS Certified Solutions Architect, Google Cloud Associate
• For Networking: Cisco CCNA, CompTIA Network+
• For Development: Google IT Automation with Python, various coding bootcamps

Online learning platforms like Coursera, Udemy, and LinkedIn Learning offer affordable ways to build your expertise. Many IT pros also gain valuable experience through home labs—set up a test environment and practice real-world scenarios!

Gain Hands-On Experience

Employers look for candidates who have practical experience beyond certifications. Here are some ways to gain hands-on skills while still working in your current role:

• Volunteer for Additional Responsibilities: Ask to assist with network configurations, cybersecurity audits, or cloud migrations.
• Take on Side Projects: Build a website, develop a small application, or contribute to open-source projects.
• Freelance Work: Platforms like Upwork or Fiverr can provide exposure to real-world IT challenges.
• Home Labs: Set up a virtual environment using tools like VirtualBox or VMware to practice new skills.

Network and Connect with Industry Professionals

Networking is a key ingredient in career growth. Start by:

• Engaging on LinkedIn: Follow industry leaders, share insights, and connect with professionals in your desired field.
• Attending Tech Meetups & Conferences: Events like Black Hat (Cybersecurity), AWS re:Invent (Cloud), or Cisco Live (Networking) provide valuable learning and networking opportunities.
• Joining Online Communities: Participate in forums like Reddit’s r/sysadmin or r/ITCareerQuestions, or join Discord and Slack groups dedicated to tech professionals.

Many IT professionals land their next job through referrals, so don’t underestimate the power of making connections!

Update Your Resume and Start Applying

Once you’ve gained the necessary skills and experience, it's time to showcase your expertise on your resume. Tailor your resume to highlight:

• Key projects and achievements from your IT help desk role.
• Certifications, training, and hands-on experience.
• Technical skills relevant to the new position you’re targeting.

Not sure how to structure your resume for a career jump? We’ve got you covered. Download our Technical Support Specialist Resume Template to create a polished and professional resume that will grab recruiters' attention.

Your next career step is within reach—all it takes is planning, persistence, and the right strategy. Whether you're eyeing a future in cybersecurity, cloud computing, or system administration, the time to start is now.

Get a head start by downloading our free Technical Support Specialist Resume Template—designed to help IT professionals like you transition into their next big opportunity!